Soft Skills
| CS Operations: | CRM Administration | Team Structure: | Leadership: |
|---|---|---|---|
| Agile Methodologies | Data Analysis | Account Managment | Analytical Skills |
| Business Development | Knowledge Management | Billing | Customer Satisfaction |
| Cross-functional Coordination | Omnichannel Reporting | Call Centers | Key Performance Indicators |
| Customer Satisfaction | Process Improvement | Community Managment | Outsourcing Managment |
| DataOps | Product Owner | Quality Assurance | Response Templates |
| Escalation Coordanation | Prompt Writer | Retention | Reporting |
| Hack/Cheat Investigations | Ticket Automation | Technical Support | Team Managment |
| Incident Backlog | UX Management | Training & Coaching | |
| Localization Coordination | |||
| Project Onboarding / Offboarding | |||
| Software Documentation | |||
| ToU and Privacy Policy Adherence |
Education
- University of Phoenix
- Bachelor of Science in Management
- ETA 2026
- University of Phoenix
- Associate of Arts,Information Technology
- Graduated
Soft Skills
| Android OS | Adobe: Photoshop, After Effects, Dreamweaver, Media Encoder, Premier Pro |
| iOS | Atlassian: JIRA, JSM, Confluence |
| macOS | CRMs: HelpShift, Zendesk, SalesForce |
| Windows OS | Google Suite: Sheets, Docs, Slides, Forms, YouTube |
| Web Browser Compatibility | Microsoft: Excel, Docs, PowerPoint, Visio, OneNote |
| Discord | GitHub |
| Slack | Tableau |
| Steam | PagerDuty |
| Twitch.tv | Power BI |
| SSO: Okta, Duo Mobile | Payment Systems: Google Play, Apple, Xsolla |
Languages
- English
- HTML
- CSS
- MySQL
- XML