About Me
Dynamic and results-driven professional with a strong background in product support and customer experience management. As a Sr. Product Support Specialist at AppLovin, I excelled at bridging the gap between player escalations and development teams, ensuring prompt issue resolution while enhancing customer satisfaction and driving key performance indicators (KPIs). Known for transforming player feedback into actionable insights, I have a proven track record of streamlining processes, creating data-driven reports, and fostering cross-functional alignment.
I bring expertise in developing KPIs, generating comprehensive company-wide reports, and translating technical concepts for non-technical audiences. A proactive team player, I thrive in taking on diverse responsibilities that drive clarity, efficiency, and value for an organization. Whether optimizing workflows, enhancing communication channels, or supporting development teams, I am committed to delivering impactful results and elevating team performance.